Demoing since 2017
I am so excited to be a new community manager, and I want all those 'I wish I would've known this when I started' pointers - who'll let me pick their brain?
After a few launches with some very preventable surprises, I’ve started checking these five things before introducing a new workflow: Can someone outside the project team follow the instructions? Does each step have a clear owner? Have we tested with a standard user account? Do people know where to ask for help? Have we…
When we started, our team spent nearly two hours every Friday gathering updates for our weekly report. We’ve cut that down to about 20 minutes. The biggest improvement was agreeing on a shared set of metrics before building anything. We also assigned an owner to each metric and retired a few reports nobody was using.…
We’re expanding our rollout from Customer Success to Sales and Support, and each team has a slightly different onboarding process. I’d love to give everyone a consistent foundation while leaving room for team-specific training. Has anyone found a good balance? Bonus points if you have a checklist or lessons learned from a…
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what dogs are good at herding
How can I drive engagement in my community? Any tips on welcome emails?
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