After a few launches with some very preventable surprises, I’ve started checking these five things before introducing a new workflow:
- Can someone outside the project team follow the instructions?
- Does each step have a clear owner?
- Have we tested with a standard user account?
- Do people know where to ask for help?
- Have we scheduled a check-in after the first week?
That third one has caught more issues than I care to admit. 😅
What would you add?
