🚀 Best Practices for Onboarding New Technicians in VSA

Annie

Hey everyone! 👋

We’ve recently scaled our IT team and brought on three new junior technicians. 🎉 I wanted to share a few onboarding tricks we’ve used to get them up to speed quickly in Kaseya VSA without overwhelming them (or our senior staff!):

💡 What Worked for Us:

• Custom Technician Role: We created a limited-access role with just Patch Management, Live Connect, and Ticketing. It’s perfect for training without exposing critical modules.
• Runbooks for First Week: Each technician got a simple runbook with 5 common daily tasks (e.g., restart a stuck service, check audit logs, patch a workstation). We included links to VSA scripts where possible.