Hi everyone! 👋
Keeping users engaged across both a community forum like Vanilla and a ticketing platform like Zendesk can be a balancing act, but when done right, it creates an amazing experience for your users. They get the best of both worlds: the ability to talk to their peers and get creative ideas in the community, and access to support agents for more precise or technical questions. Here are my top 10 tips for keeping engagement high across both platforms!
1. Encourage Peer-to-Peer SupportYour community is full of people with unique insights! Encourage users to ask questions and share their knowledge. It’s a great way to build connections and trust within the community.
